You can pay your premiums monthly by Direct Debit if you want to. Unlike many other insurers, we won't charge you extra on top of your normal yearly premium.

If you need to change your policy, call our UK-based helpline. We won’t penalise you with administration charges, however please note your policy premium may change depending on what you want to change.

Call us on 0151 363 5290 Mon-Fri 9.00am-5.00pm.

If no claims have been made during the current period of insurance, we will refund the proportional (pro-rata) amount of the premium which applies to the remaining period of insurance, less a minimum premium of £25 (subject to insurance premium tax (IPT) where applicable).

Call us on 0151 363 5290 (Mon - Fri 9am - 5pm) or write to us at Forces Mutual, Exchange Station, Tithebarn Street, Liverpool, L2 2QP.

You get a temporary hire car as standard while your vehicle is at an insurer recommended repairer. So you don't have to worry about organising one yourself. Subject to availability.

Cover will be provided for anyone allowed by the Certificate of Motor Insurance to drive your car, as long as they are driving the car with your permission.

No

Yes if you use your vehicle to travel to and from more than one place of business you will need Class 1 Business Use on your motor insurance policy, which we can add to your policy.

Social, domestic and pleasure including commuting policies, only cover travel to and from your usual place of business. That is fine for most members of the public but the Armed Forces may be stationed at one place but have to travel elsewhere for training, or simply helping to fill a temporary need at another base. If you have this level of cover you will be able to claim your relevant business expenses.

No, windscreen claims do not affect your No Claim Discount.

Depending on the level of car insurance cover you have chosen, you may be able to drive other cars at third party cover (with the owner's permission). You will need to check this on your insurance policy documents.

When you take your car abroad the cover you have is shown on your insurance certificate, so you must always take this with you.
You do not need to carry a green card when you drive in the EU (including Ireland), Andorra, Bosnia and Herzegovina, Iceland, Liechtenstein, Norway, Serbia, and Switzerland.

Yes, if you have a child car seat in your car and your car is involved in an accident that results in impact damage to your car, we will replace the child seat with a new one of the same quality, even if it doesn't appear to be damaged.

Accidental damage is covered on comprehensive policies. This covers you for damage to your car as well as the third party's vehicle after an accident.

If you want to add another driver to your existing policy, please call us on 0044 (0)151 363 5290. You will need the following information about the other driver:

• Their name;
• Date of birth;
• Occupation;
• Driving licence details; and
• Their driving experience (such as any previous claims or motoring convictions).

No, factory fitted options are not classed as modifications. A modification is anything made after the car leaves the factory that alters the standard specification or the appearance of the car. The fittings should be declared as part of the overall value of the vehicle. If you require cover for a modified car, please call 0151 363 5290.

Yes, we can accept foreign No Claims Discounts.

Not necessarily. Our insurer may allow the No Claims Discount to be earned on the first car to be re-used on the second car. This is called a 'mirror' No Claims Discount

Yes, our insurer may allow you to suspend your cover if you are deployed overseas. To find out if your able to do this, please call us on 0044 (0)151 363 5290.